I bought a ticket, but I did not receive it in the post?
We care about the environment and therefore the confirmation you have received through PayPal is your ticket. It is enough that you bring this confirmation with you on the day of training. In paper or electronic version.
If you have purchased a ticket at the bilety24.uk website, your ticket with an individual QR code has been sent to your email.
Somebody else brought the ticket of me, and will be participate in the workshop. What do I do now?
This is not a problem. Just send us an email to firstname.lastname@example.org telling us who bought the ticket and who will participate in the classes. The changes should be sent no later than February 15, 2018.
I bought a ticket, but I cannot participate in the training now?
The purchased ticket is refundable within 14 days of its purchase, no later than February 15, 2018.
Can I take with me an accompanying person?
There is no waiting in CitySport. Only people who have a ticket will be able to enter the event area.
What is the minimum age to participant?
We invite people aged from 13 to 100 years. Participants under the age of 18 must have a written consent from the guardian / parent and are requested to inform the organizer by email in advance – (email@example.com).
Are there changing rooms equipped with lockers on site?
There is a women’s and men’s changing room in CitySport. The cost of the locker is £1 deposit. Please bring the coins with you.
The organizer and CitySport are not responsible for lost or stolen items.
Is it possible to buy food, healthy snacks on site?
Both on the ground floor and first floor there is a vending machine with healthy snacks. The machine accepts both cash and proximity cards. The nearest cafe is located a dozen meters from CitySport.
Each participant in the ticket price will receive one bottle of non-carbonated mineral water (500ml). On site there are water fountains, where you can fill bottles with drinking water.
What to bring with you for training?
Below is a list of things that you should take with you;
- Good mood
- Positive attitude
- Confirmation of ticket purchase (confirmation from PayPal) access to the workshop
- Sports footwear (clean and dry) designed for fitness exercise
- A small towel
- Mineral water
- Healthy snacks
Is there parking at CitySport?
CitySport itself doesn’t have a car park, however there are several paid parking lots nearby.
Planning to come by tube, the nearest tube station is?
The Barbican station (line: Metropolitan and Hammersmith & City Line) is located a few meters down the road from CitySport.
What time should I come to the event?
Registration will start at 09:30. In the first place we will allow people who bought Premium tickets, and then Standard. We recommend arriving at 60 – 90 min. before starting the workout.
What language will the workshops be run in?
Motivational workshops will be held in Polish, Zumba and Healthy Team Training with Anna Lewandowska will be held in both Polish and English.
Is it possible to buy a ticket on the day of the event?
This option will only be possible if the tickets are not sold out in the pre-sale phase. On the day of the event you will only be accept cash payments.
Will there be a chance to receive an autograph and have a picture taken with Anna Lewandowska and her Healthy Team?
Yes ff course, each of the participants will have the opportunity to take a picture with Anna Lewandowska and obtain an autograph. First of all, we will invite premium ticket holders to the pictures and then the standard.
I bought a standard ticket, is it possible to exchange for a premium?
We have a limited number of premium tickets, but if they are still available then it is a possible option. All you need to do is send us an e-mail to firstname.lastname@example.org and we will exchange your ticket with the standard for premium.
What is the difference between a standard and premium ticket?
The Standard ticket allows its holder to participate in the training, while the Premium ticket offers you the opportunity to enter the event earlier and meet with Anna Lewandowska during the photo session. In addition, the Premium ticket holder will also receive a ‚goody bag’ in which there is a Karate Cardio DVD signed by Anna Lewandowska, a towel, a Ther Band exercise gum and a bottle of mineral water.
Do I have to take part in all the exercises?
Each of us is different and only you know your options. During the training Anna and her Healthy Team will present various exercises, some easier and some more difficult ones. If you think that the presented exercise is too difficult, wait for the next one.